Unfortunately a few months later my bike got stolen and I made a claim expecting a quick resolution having clear picture of the broken lock and police report. They were quick in getting my money with a straightforward process. However I made the mistake to buy the accompanying insurance with my last lock. I had 3 locks from this company, they are great and work well. ![]() ![]() So more than 3 years later, they are still holding my money for - no registration, no nothing! Don't bother with this company, their guarantees are almost certainly worthless. Update November 2023: Kryptonite got back in touch but did nothing and did not reply to me despite my emails. It isn't much but I really wouldn't trust them to respond if my bike was stolen. It took 5 months for them to reply saying try again with their help! I asked for my money back given the poor response time, have heard nothing after 6 months. However, they didn't fail to take payment! I wrote to them through their internal web help system copying evidence of my credit card statement and the Kryptonite deduction. I filled out all the info online and went through to the last stage and submitted the payment but got an immediate error saying it had failed. If it feels a little stiff, feel free to add another drop or two.Nearly a year later I am still trying to get my money back from paying to insure my lock with them. Once you've added the lubricant, lock and unlock your lock so that it coats all of the internal mechanisms. Now, add two to three drops to the areas to be serviced as illustrated above. Also, remember that standard WD-40 is a solvent and will be used to remove the lubricant and is not a lubricant itself, it will actually dissolve the lubricants. It doesn't drip but clings to the parts inside the lock.įirst, wipe off any areas that you can with a paper towel to remove dirt or grime, you can use a degreaser here if you'd like. Teflon is one of the most slippery substances available and it's not an oil, it's a wax based substance. The lubricant that we recommend is Finish Line with Teflon fluoropolymer. In a cable - keyway, insertion area, dial area on a combination cable, post and insertion area on a combination cable: In a folding lock - keyway, dials on a combination folding lock, insertion area and steel bar tip: In a chain - the keyway, integrated hook area, dial area and insertion area on a combination chain: In a U-lock - the shackle tips, the dead bolt locking areas, and the keyway: Specific areas in the locks to apply lube is as follows: While a lot of our locks look very different, the functionality of the locking mechanism is similar. For harsher elements like rain, snow, and salt water, you may want to increase the frequency of maintenance to keep your lock in optimal condition and good working order. If you're already in the habit of regularly lubing your chain, adding your lock to that is a good way to remember as well. However, bi-monthly is a good starting point. There's no hard timeline on when you should maintain your lock, it really depends on the elements and frequency that you use your lock. Because of this, performing scheduled maintenance is very important, just like changing the oil in your car or lubing the chain on your bicycle. Properly maintaining it can help prevent jamming.Įven though many of our products have protective covers over the keyways dirt, grime, salt, and dust can still find its way into the key cylinder. A lock is a product that's primarily used outdoors, where it's exposed to the elements.
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